Support

Bottle Flip Tycoon

Last updated: 6 August 2026

Get in touch

Write to idlebloom7@gmail.com. We usually answer within a few working days.

It helps a lot if you include: your device model, the iOS version, and what you were doing when the problem happened. If it is about a purchase, add the receipt Apple emailed you — we cannot look up your purchases ourselves, because we never receive them.

Common questions

I lost my progress

Your progress is saved on your device only. There is no account and no server, so there is nothing for us to restore from. Deleting the game deletes the save.

If your device backs up app data (iCloud), restoring that backup usually brings the save back with it. The game also keeps a spare copy of the save on the device and falls back to it automatically if the main one is unreadable — if that happens you will see a message saying the save was restored from the backup copy.

I changed phone

Progress moves with an iCloud device backup, not with your Apple Account on its own. If you set up the new phone from scratch instead of from a backup, the save does not follow.

I paid and did not get what I bought

First, close and reopen the game: a purchase that completed while the app was interrupted is normally delivered on the next launch. If it still is not there, write to us with the receipt Apple sent you and we will sort it out.

Payments are handled entirely by Apple. We never see your payment details, and we cannot issue refunds — refund requests go to Apple at reportaproblem.apple.com.

Can I restore my purchases?

No, and it is worth knowing why before you buy. Everything sold in the game — gems, tokens and the season pass — is consumable: it is spent inside the game, and once spent there is nothing left to give back. The season pass in particular covers one season only, and each season starts again.

In practice: what you buy lives in your save, on your device. If you delete the game or move to a new phone without restoring an iCloud backup, it goes with the save. There is no account and no server that could hand it back to you.

I watched an ad and got nothing — or got the reward without the ad

Ads are always optional: you only see one if you tap a button that offers a reward for it. If an ad fails to load, the game gives you the reward anyway — that is deliberate, because a button that promises a reward should keep its promise even when our ad provider is having a bad day. The only case where the reward is not given is when the ad started and you closed it before the end.

How do offline earnings work?

Your automatic bottles keep producing while the game is closed, up to a cap. You collect what they made when you come back. Bottles you flip by hand do not produce while you are away — only the automatic ones do.

How do I delete my data?

Delete the game from your device. That removes the save, which is the only thing we could call your data — nothing is stored anywhere else. For the advertising identifier used by ads, see the Privacy Policy.

Do I need an account or an internet connection?

Neither. The game is fully playable offline and has no sign-up. A connection is only used to load ads and to complete purchases.

Privacy

How data is handled is described in full in the Privacy Policy.